I had a pretty mixed experience at the Grand Cemara Hotel. The location is super convenient for exploring Jakarta, which is definitely a plus. However, the room wasn't perfect—there were air conditioning issues, and the cleanliness left a lot to be desired. Overall, it was decent for the price but had some significant drawbacks.
Rooms
6.0
The room was okay but nothing to write home about. While it was clean due to daily housekeeping, I had issues with the air conditioning, which didn’t cool properly even when set at 16 degrees Celsius.
Service
7.0
Staff were friendly and helpful, though the service didn’t quite match what I would expect from a Western hotel. They did their best to assist me, especially with pricing during my stay, which was competitive compared to nearby places.
Location
8.0
The location is a major perk, being close to the city center and easy to navigate from. It made getting to various attractions a breeze, which I really appreciated.
Dining
6.0
Breakfast was included, but the food wasn’t particularly nice. It felt average, and I think they could up their game with more variety and flavor.
Facilities
7.0
They offer decent facilities like a laundry service and airport shuttle, which made traveling much easier. However, I didn’t get a chance to explore many additional amenities.
Luther
United States of America,
March
2025
5.0/10
My stay at Grand Cemara Hotel was a mix of positives and negatives. While the location is excellent and the pricing competitive, I dealt with some significant issues in my room, like no hot water and a constantly flushing toilet.
Rooms
5.0
I was in a rundown deluxe room with limited amenities. The lack of hot water made it impossible to shower, and the toilet was a nightmare with ongoing leaks. I didn't appreciate the view of a wall instead of an actual window either.
Service
5.0
The staff were polite and friendly, but customer service didn’t meet my expectations. I struggled to access my room without a key, and it felt like they were aware of the room issues but didn’t have solutions.
Location
5.0
The location is strategic, making it an ideal spot for events or meetings, which is why I was there.
Dining
5.0
I found the dining options within a reasonable price range, especially for Jakarta, but I was hoping for better overall quality in cleanliness and presentation.
Facilities
5.0
The hotel offers decent facilities, including airport shuttle services, but the overall upkeep needs attention.
Elizabeth
United States of America,
March
2025
6.4/10
I had a mixed experience at the Grand Cemara Hotel during my stay. The location is central and convenient for accessing Jakarta, but the room I stayed in had its share of issues. While the housekeeping was diligent, the air conditioning was subpar, and I encountered some maintenance problems that really impacted my comfort.
Rooms
5.0
I stayed in a deluxe room which was spacious, but it could use some updates. The furniture felt a bit rundown, and the WiFi was not reliable at all.
Service
5.0
The staff were friendly and polite. Though they didn't provide the level of customer service I was hoping for, I appreciated their efforts to offer competitive pricing on the weekends.
Location
6.0
The hotel is located in a strategic area. It made it easy for me to reach many central spots in Jakarta, including ministries and key attractions.
Dining
5.0
The dining options were decent and priced reasonably. Although I didn't have any standout meals, I did enjoy some delicious homemade cakes.
Facilities
5.0
The facilities offered basic services like laundry and airport shuttle. However, I felt some improvements could be made overall.
Michael
United States of America,
November
2024
6.4/10
I had a mix of experiences during my stay at the Grand Cemara Hotel. The location was super convenient, but I faced several issues with my room, including a broken toilet and unreliable air conditioning. While the staff were nice enough, they weren't always able to help me with my complaints.
Rooms
5.0
I got a room that felt more like a closet with no window, just a wall behind some fake curtains. The toilet was constantly flushing and leaked dirty water on the floor, plus I struggled with the air conditioning that didn't cool down the room properly even when set to 16 degrees.
Service
6.0
The staff were friendly and super nice, and even offered me a competitive price since most hotels were empty on the weekend. However, their level of service wasn't quite what I expected.
Location
8.0
The hotel is in a great spot—it's close to the central area and easy to get to important places. That part worked out perfectly for me.
Dining
6.0
I didn't have any dining experiences that stood out, but I do know that meal prices ranged around Rp 450 thousand to Rp 560 thousand, which seemed reasonable.
Facilities
5.0
They offered decent facilities like car hire and airport shuttle services, but my room definitely needed some work, especially regarding the toilet and hot water.
Mary
United States of America,
November
2024
6.0/10
I had mixed feelings about my stay at Grand Cemara Hotel. While the location was great and the staff were friendly, the condition of the rooms was quite disappointing and in need of better maintenance.
Rooms
5.0
I found my room rundown, with issues like a lack of windows and signs of water damage. The mattress and bathroom cleanliness left much to be desired.
Service
5.0
The staff were super polite and helpful, but the overall service didn't meet my expectations for a comfortable stay.
Location
5.0
The hotel is centrally located and convenient for accessing nearby venues, which I appreciated during my visit.
Dining
5.0
Breakfast was included, which was a nice touch, although the options were somewhat limited compared to other hotels.
Facilities
5.0
Facilities like dry cleaning and car hire were available, but they didn't seem up to the standard I expected.